Policies

Inseparable Treasures makes every effort to achieve 100% customer satisfaction.

We recommend reading our purchase policy to understand how we provide our customer service, including shipping and exchanging defective products.

Exchange Policy

All our products have an exchange guarantee for any manufacturing or shipping defects. When receiving your product check immediately for any defects made by the manufacture or damage due to shipping. Due to the personal gifting nature of the product we can only offer a fourteen (14) day return for exchange. Should you receive a defective product, please follow the steps below:

Package the defected product in a protective large padded envelope or box and send to:

Inseparable Treasures/EXCHANGE

17868 Highway 18 Sp# 361
Apple Valley, CA 92307

Once we have determined the damage was by manufacture/shipping error your new product will be shipped to you immediately at no cost to you and you will be refunded for the cost of shipping the defective item back to us. Should the damage to your pillow not be due to manufacture or shipping error we will not be able to refund you for your product or shipping.

To send back items at the lowest cost to you, we recommend using USPS Priority Mail. Your shipping costs will only be refunded at the lowest rate available.

Exchanges must be postmarked within fourteen (14) days of the original shipping date.

Customers are expected to keep a record of their tracking numbers.

Once we receive and process your return/exchange, we will issue a refund of shipping costs to you within fifteen (15) business days. Refunds will be sent via the original payment method used for the order. E.g.: if an order was paid via PayPal, the refund would be sent to your PayPal account. If an order was paid via credit card, it may take three to five (5) business days to post to your account depending on your back and/or credit agency. If you do not receive your refund within fifteen business days of receiving and processing your return, please contact us at orders@inseparabletreasures.com with your order information. To expedite the process, please include your order number, relevant item numbers and return tracking info.

ALL SALES ARE FINAL

Orders

Normal turnaround time for processing order is four (4) to seven (7) business days after payment is received and cleared, excluding weekends and holidays.

Inseparable Treasures uses a secure online checkout that allows you to save money on shipping (by combining multiple items), confirm your address and pay for your purchase through a streamlined interface.

Inseparable Treasures requires each buyer to have an email address for online orders. The email address must be provided during checkout. If there are issues with an order, Inseparable Treasures will contact customers via email. Inseparable Treasures is not responsible for communicating ordering issues if contact information is incorrect or no longer available.

We cannot edit orders or combine items for orders that have already completed checkout.

You may cancel your order any time prior to shipping. A 10% cancelation fee will apply. To cancel your order, go to orders@inseparabletreasures.com with your order information. To expedite the process please include your order number and relevant item numbers.

International Orders

At this time International orders must be made directly by phone or place by email at orders@inseparabletreasures.com to insure accuracy.

For all international orders, all policies listed in orders section apply, except where directly contradicted by policies giving in this section.

All international orders are subject to duties, taxes and fees as determined by your local government. FedEx and USPS only act as the collectors for the fees due to Customs, and may issue additional invoices as a part of the duties and taxes imposed by your country's customs department. The customer is responsible for all duties and taxes. Custom fees are determined on a case-by-case basis. Inseparable Treasures is not responsible for any additional charges imposed by your country's government. If an order is purchased as a gift, please specify that in the "special instructions" box during checkout: in those cases, we can make the package as a gift.

If a package is refused or undeliverable, it is the buyer's responsibility to contact us to request reshipment. Reshipments will incur a reshipping fee. If a reshipment is not requested, we will issue a refund, less all shipping fees.

Payment

Inseparable Treasures will send you a confirmation email when your payment is received.

Orders will be cancelled for customers who do not complete our online checkout within seven (7) days.

Our store will not hold items. Items are for immediate purchase only.

If an error occurred during checkout, please email orders@inseparabletreasures.com to receive instructions that will allow you to checkout again.

Inseparable Treasures accepts payment in US dollars only and accepts the following forms of payment:

PayPal

Any payments received outside of the Inseparable Treasures checkout process will delay your order unless purchased through a direct vendor.

Customers are encouraged to contact us through orders@inseparabletreasures.com for any questions or concerns regarding payments.

Shipping

If a package is refused or undeliverable, it is the buyer's responsibility to contact us to request reshipment. Reshipments will incur a reshipping fee. If a reshipment is not requested, we will issue a refund, less all shipping fees.

If an item has not been shipped within ten (10) business days, customers are encouraged to contact us immediately at orders@inseparabletreasures.com with their order number, so that we can quickly resolve any outstanding issues with the order.

Inseparable Treasures offers shipping rates by actual weight of the items purchased. Standard Ground shipping quotes can be estimated when you view your shopping cart. Expedited shipping may be selected during actual checkout.

Domestic shipping within the 48 contiguous US states is generally handled by:

FedEx Ground Service
USPS Priority Mail

Inseparable Treasures utilizes outside services for all their shipping needs. All individual shipping service policies will apply including delivery capabilities, dates/times and fees. Inseparable Treasures is not responsible for delivery errors.

Privacy

Inseparable Treasures is always looking for ways to improve our customer service and receives certain information from users when they visit our website. We will not obtain personally-identifying information about users when they visit our site unless they choose to provide such information to us.

Any information so received from users will not be sold or transferred to unaffiliated third parties without the approval of the user at the time of collection.

If a user sends an email containing personal information, that information will be only used to respond to that user's message.

Inseparable Treasures considers spam, fraud and privacy issues very serious. We are highly protective of our customer's personal information and will not share our customer's personal information with anyone. Our website uses customer information from the registration form to send our information about their order, new and future products and special promotion material from our company only. Users may decline email updates or mailings at any time by sending us an email at orders@inseparabletreasures.com.

Inseparable Treasures will only yield personal information under obligation by a warrant from law enforcement or by a subpoena from a court of law.

Contacting Us

If you have any question regarding our products, policies, technical difficulties with our website or how we can better serve you please contact us at info@inseparabletreasures.com.

Updates To Policy

Any updates or changes to our policies will be posted immediately and for the sake of bettering our service with our customers.

Contact orders@inseparabletreasures.com for any questions regarding your order.
Contact info@inseparabletreasures.com for any other questions or suggestions to better serve you.